Individual Merge Tag for Gravity Bookings

• The individual merge tags feature allows the admins to customize their notifications by selecting only the fields they need. The merge tags include:
  • GB Staff
  • GB Location
  • GB Service
  • GB Service Category
  • GB Date
  • GB Time
  • GB Slot
  • GB Cost

Back-End Settings

• Go to the Admin Dashboard > Forms > Forms.

• Add or Edit a form.

• After accessing the form, navigate to Settings > Notifications.

• Next, create a new notification or edit an existing one.

• Add the desired tags. In our case, we are selecting only a few tags for this documentation.

Front-End Impact

• Go to the website.
• Navigate to the booking page and schedule an appointment.

• Once the appointment is booked, an email will be sent to the email address saved in the backend. This email will contain information from the tags selected in the backend.

Configure a Custom/Additional Field Merge Tag

• Gravity Forms Bookings can display the value of any custom field you add to the booking form inside its automated emails.
• Every custom field has its own merge tag in the format {gf_field_<ID>}, generated on the field’s Advanced tab.
• Navigate to WordPress Admin Dashboard → Forms and open your booking form.
• From the Add Fields panel, drag a Single Line Text field onto the form.
• Label the field (for example, Company Name) and position it among the existing fields.

• Select the new field, then open Field Settings → Advanced.
• In the Gravity Booking box, enable Show in Appointment Details to display the value in the Appointment Details panel.
• Copy the Merge Tag shown for this field. In this example the tag is {gf_field_9}.

NOTE:  The merge tag number is the field’s Gravity Forms ID, so it differs for every field (for example, {gf_field_5}, {gf_field_12}). Always copy the tag shown for your field.

• Click the Save Form button.
• Navigate to WordPress Admin Dashboard → Gravity booking → Email Notifications.
• Expand the email template you want to edit, for example Email reminder to staff about appointment.
• In the Message editor, add a label and paste the merge tag.
  • Company Name:{gf_field_9}

• Click the Save Notifications button.

NOTE:  The {gf_field_X} tag only resolves inside Gravity Booking email templates. It will not work in native Gravity Forms notifications.

Frontend Impact

• On the live booking form, the Customer now sees the custom field (here, Company Name.

• When the Customer submits the booking, the value is saved with the entry.
• Admin can view the value under Gravity booking → Appointments → the booking, inside the Additional Information section.

• The sent email shows the merge tag replaced with the Customer’s value.